All claims for faulty products are subject to the following conditions and must meet the following criteria before the claim will be considered:
The claim must be made in writing, within seven (7) days of purchase or dispatch from our warehouse.
The claim is less than 5% of the product in question.
The products has not been moved from the original point of delivery.
The products have not been laid.
No returns will be issued for over-ordering.
Sample products or displays are provided as a general guide only. They are provided to give a general idea of the products available, colours, sizings. Coastal Pavers Pty Ltd cannot offer a warranty or guarantee that the products correspond in identical colour, texture with any samples provided.
Product Colour Blending:
Coastal Pavers Pty Ltd use only the finest raw materials available on the market. Slight shade variances between these materials have been know to happen and are uncontrollable. To ensure shade variation is not noticeable, mix products from various pallets to blend these variations. Coastal Pavers Pty Ltd will not be held responsible or accept liability for these shade variations or "patchy" within the product. It is the customer's responsibility to ensure that the products are adequately blended when laid.
As the water evaporates, it leaves behind a white deposit of mineral salts on the surface.Coastal Pavers Pty Ltd makes every effort possible to minimize this natural occurrence in all our products, however, the use of natural products in the manufacturing process, soils where they pavers are laid and other environmental factors can produce this effect. Coastal Pavers Pty Ltd accept no responsibility or liability for its occurrence.
Product Size Variation:
The sizing stated for our products are a nominated size ONLY. Size variations may occur from time to time due to slight differences in our manufacturing process.
While every attempt has been made to produce accurate colour representation, limitations and variations between digital devices and media, may produce a variance in the actual products colour.
The information contained in this site is for general guidance only. Whilst Coastal Pavers makes every attempt to ensure that the information contained in this site has been obtained from reliable sources, Coastal Pavers is not responsible for any errors or omissions, or for the results obtained from the use of this information.
In no event will Coastal Pavers, the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damages. Certain links in this Site connect to other Web Sites maintained by third parties over whom Coastal Pavers has no control.
At Coastal Pavers, we recognise the importance of your privacy and understand your concerns about the security of the personal information you provide to us. We comply with the National Privacy Principles (“NPPS”) as contained in the Privacy Act 1988. The NPPs detail how person information is collected, used, stored and destroyed and how an individual may gain access to personal information held about them.
Personal information, as distinct from business information, is information, or an option, that identifies an individual, or from which a person’s identity could be ascertained.
This policy details how Coastal Pavers manages person information, sets out some of your privacy rights in relation to personal information, and advises how you can contact us with privacy queries. Our policy is not aimed at curtailing the flow of business or business information, but simply ensuring personal information is handled in accordance with the Privacy Laws.
Collecting Personal Information about you. In the course of doing business, Coastal Pavers endeavours to collect business information only. However, the collection of personal information in some instances is unavoidable. We aim only to collect personal information that is necessary to supply you with the goods or services that you or your organisation have contracted us to provide and advise of the consequences if you/it chooses not to provide the information.
The type of personal information collected will depend on the type of question or request you have made to us, or the goods or services you have asked us to provide or may be interested in, and may include names, addresses, telephone and fax numbers, e-mail and driver’s licence numbers.
At the time personal information is collected or as soon as practicable thereafter, we will advise you of:
•Our details and how to contact us;
•The purpose for which the information is collected.
•Details of how to access any information held about you;
•The type of organisations to which we may disclose that information;
•The legal and other consequences of you not providing the information (if any);
•Unless any of the above is obvious in the circumstances, or detailed on a collection form.
While we endeavour to only collect personal information from the individual involved, in some instances we may also receive personal information about you from third parties. Where we receive (and retain) or use personal information received from third parties, we will contact you and advise you that we hold this information.
How do we use your personal information?
Coastal Pavers may use and disclose your personal information if the disclosure is necessary to answer your enquiry or request, complete the services we provide, or in order to supply you or your organisation with goods ordered.
We may also use your personal information for related purposes that you would reasonably expect, such as providing you with details about new product launches, other goods or services offered by us, as well as any promotions or sales relating to our business that may be of interest to you. You can opt out of receiving this information at any time by notifying us.
In some cases we may disclose your personal information to third parties, but only if it is required to answer and follow up your enquiry, provide you with goods or services, or complete the transaction you have entered into.
We may also disclose your personal information where we have sought your consent or as is otherwise allowed by law.
If you do not consent to the provision of your personal information, we may not be able to answer and follow up your enquiry, provide you with goods or services, or complete the transaction you have entered into.
Transfer of Information outside of Australia
We will not send your personal information outside of Australia unless:
•It is necessary to complete your transaction;
•You have provided your consent;
•We believed on reasonable grounds that the organisation involved would only deal with your personal information in a similar manner to the requirements under the NPPs;
•Where otherwise allowed by the Privacy Act.
•Storage and Security
At Coastal Pavers, personal information is stored electronically, on paper, or both. Coastal Pavers has physical, electronic and procedural safeguards for personal information and takes reasonable steps to ensure that your information is protected. Data stored electronically is protected by firewalls, and access to electronic records is limited by security levels and passwords. Staff access to information on the computer system is limited and files can be designated read-only or no access.
Your personal information is stored within secure premises. Internally, steps are taken to ensure access to personal information is limited, including filing in a locked cabinet within a secured office.
Please be aware that personal information provided by email may not be secure. If you have any concerns regarding the security of your personal information when sending emails, please provide the information in an alternate form, such as facsimile. We may record your email address if you send us email.
Coastal Pavers uses secure methods to destroy or permanently de-identify your personal information when it is no longer needed. Coastal Pavers will retain personal information while it is required for any of its functions, or for any other lawful purpose.
Access & Correction
In most cases, you will be able to gain access to personal information held about you by Coastal Pavers. We may provide you with this information verbally or in writing, as may be appropriate. Where we do not agree to provide you with details of personal information we will give you reasons why. We will take reasonable steps to amend or correct your personal information to keep it accurate and up to date. Please notify us of any changes to your personal (and business) information.
Privacy Concerns or Complaints
If you have any queries or concerns about your personal information, or would like to make a complaint, please contact our Privacy Officer for assistance.
How to Contact Us
Please visit our Contact Us page and fill in the form and we will contact you within 2 working days.